FREQUENTLY ASKED QUESTIONS

QUESTIONS AND ANSWERS

What are your hours of operation?

We’re available for service calls from 8 AM to 5 PM, Monday through Friday. Emergency services are available 24/7.

Do you offer emergency plumbing services?

Yes, we provide 24/7 emergency plumbing services to address urgent issues immediately.

How quickly can you arrive for a service call?

For emergencies, we aim to arrive within an hour. For standard appointments, we schedule at the earliest available slot that suits you.

Are your plumbers licensed and insured?

Absolutely. All our plumbers are fully licensed, insured, and up-to-date with the latest plumbing standards and techniques.

What is the cost of a typical service call?

Costs vary based on the job’s complexity. We provide a transparent estimate after a preliminary assessment.

Do you provide free estimates?

Yes, we offer free, no-obligation estimates for our services.

Can you fix a leak on the same day?

In most cases, yes. We strive to resolve leaks and other issues during the first visit.

What should I do if I have a burst pipe?

Immediately turn off the main water supply to your home and call us for emergency plumbing services.

How can I prevent my pipes from freezing?

Insulate your pipes, keep your home heated, and let faucets drip slightly during extremely cold weather to prevent freezing.

Do you handle both residential and commercial plumbing?

Yes, we specialize in plumbing services for both residential and commercial properties.

What kind of maintenance services do you offer?

We offer comprehensive maintenance plans that include inspections, cleaning, and preventive measures to keep your plumbing system in top shape.

How can I detect a hidden water leak?

Watch for signs like unexplained increases in your water bill, musty odors, or damp spots on walls and floors. We also offer leak detection services using specialized equipment.

Can you install water-efficient fixtures?

Yes, we can install water-efficient toilets, showerheads, and faucets to help reduce your water usage and lower utility bills.

What should I do if my water heater is not working?

Call us for an assessment. Issues can range from simple repairs to needing a replacement, depending on the age and condition of your water heater.

How often should I have my sewer line cleaned?

We recommend having your sewer line inspected and cleaned every 18 to 22 months to prevent blockages and backups.

Can you repair or replace old, corroded pipes?

Yes, we offer both repair services for minor issues and complete pipe replacement for outdated or severely damaged plumbing systems.

What are the signs I need to replace my water heater?

Look out for rust-colored water, rumbling noises, leaks around the base, or if it’s over 10 years old.

How can I improve the water pressure in my home?

We can assess the cause of low water pressure and recommend solutions such as cleaning aerators, repairing leaks, or installing a water pressure booster.

Do you offer any warranties on your work?

Yes, we provide warranties on our workmanship and the materials we use. Specific warranty details vary by service.

How do I schedule a service appointment?

You can schedule an appointment by calling us directly or filling out a service request form on our website.